The Feedance AI features is rolling out.
Check it out!

What is Lightspeed eCommerce?

LightSpeed eCommerce

Lightspeed eCommerce (called Lightspeed eCom, or Lightspeed eCom C-Series, in Lightspeed's own documentation) is the online storefront platform Lightspeed acquired in November 2015 when it bought the Amsterdam-based company SEOshop. The SEOshop platform was rebranded as Lightspeed eCom and has since been developed into Lightspeed's webshop-building product, letting merchants run a hosted online store, manage a product catalog, and process online orders.

It should not be confused with Lightspeed Retail (also known as R-Series or X-Series), which is Lightspeed's point-of-sale system built for in-store, brick-and-mortar checkout, or with Ecwid, a separate e-commerce platform Lightspeed also owns and operates on its own. Lightspeed eCommerce is the standalone webshop product descended from SEOshop, with its own admin dashboard, theme system, and REST API.

Why connect Lightspeed eCommerce to Feedance?

Running a Lightspeed eCommerce store often means also selling through marketplaces, comparison shopping engines, and other sales channels, each with its own feed format and update cadence. Feedance connects to your Lightspeed eCommerce store to keep that catalog data flowing without manual exports or spreadsheet juggling.

  • Centralize your catalog: pull product data straight from Lightspeed eCommerce into Feedance, then shape it for as many channels as you need from one place.
  • Keep stock numbers honest: sync inventory levels so listings reflect what you actually have in stock, reducing overselling and cancelled orders.
  • Track order activity: bring order data into Feedance to support reporting and channel-side order visibility.
  • Cut manual work: skip repetitive CSV exports and manual re-uploads whenever your Lightspeed eCommerce catalog changes.

How does Feedance connect to Lightspeed eCommerce?

Feedance connects directly to your Lightspeed eCommerce store. You authorize the connection from your Feedance account, and Feedance then uses your store's API access to read product, inventory, and order data on a recurring basis, keeping your feeds and downstream channels up to date automatically.

Because the connection works directly against your store's own API, no manual file exports, FTP uploads, or spreadsheet imports are required once it's set up.

What data does Feedance access from Lightspeed eCommerce?

Data entityWhat Feedance does with it
ProductsReads product titles, descriptions, prices, images, variants, and identifiers from Lightspeed eCommerce to build and update your product feeds.
InventoryReads current stock levels for products and variants so your feeds and connected channels reflect accurate availability.
OrdersReads order data from Lightspeed eCommerce to support order tracking and reporting across your connected channels.

Lightspeed eCommerce-specific considerations worth knowing

  • API access requires a higher-tier plan: Lightspeed eCommerce's API is only available to stores on the Advanced or Professional subscription plans, so stores on lower-tier plans can't connect until they upgrade.
  • Lightspeed enforces firm rate limits: each shop's API key is limited to 300 requests every 5 minutes, 3,000 per hour, and 12,000 per day, with a hard cap of 20 requests per second, so very large catalogs or frequent syncs need to be paced carefully.
  • The platform has been rebranded more than once: originally launched as SEOshop, then renamed Lightspeed eCom, and now also labeled "Lightspeed eCom (C-Series)" in Lightspeed's own support materials, which is worth knowing so it isn't confused with Lightspeed Retail (R-Series/X-Series) or Ecwid when researching it.
  • Products use a variant/option structure: pricing and stock are set at the variant level (for example, per size or color), so feed accuracy depends on variants being configured correctly in Lightspeed eCommerce.

How to connect Lightspeed eCommerce with Feedance

  1. Create or log in to your Feedance account.
  2. Select Lightspeed eCommerce from the list of supported platforms.
  3. Authorize Feedance to access your Lightspeed eCommerce store when prompted.
  4. Let Feedance import your product, inventory, and order data for the initial sync.
  5. Configure your feed settings and connect the channels you want to publish to.

How often does your Lightspeed eCommerce data sync?

Feedance syncs your Lightspeed eCommerce data automatically on a recurring schedule, so product, inventory, and order updates flow through without manual re-exports. Given Lightspeed eCommerce's own API rate limits, very large catalogs may sync in batches rather than instantly; checking the sync status in your Feedance dashboard is the most reliable way to confirm a specific update has gone through.

Common Lightspeed eCommerce connection issues and how to fix them

IssueLikely causeFix
Connection fails to authorizeYour Lightspeed eCommerce store is on a plan that doesn't include API accessConfirm your store is on the Advanced or Professional subscription plan, then retry the connection.
Sync is slow or falls behindLightspeed eCommerce's API rate limits (300 requests per 5 minutes, 3,000 per hour, 12,000 per day) are being reached, especially on large catalogsLet Feedance's scheduled sync complete rather than triggering repeated manual syncs; for very large catalogs, contact support about adjusting sync frequency.
Inventory or prices look wrong for some listingsProduct variants aren't configured consistently in Lightspeed eCommerceCheck the affected product's variant setup in Lightspeed eCommerce and re-sync after correcting it.
Recent orders aren't showing upThe order sync hasn't run yet, or the order is still in a draft or unpaid stateWait for the next scheduled sync, or check the order's status directly in Lightspeed eCommerce.

Lightspeed eCommerce feed optimization tips

  1. Write clear, keyword-relevant product titles and descriptions directly in Lightspeed eCommerce, since Feedance pulls this content as-is into your feeds.
  2. Use high-quality product images and make sure every variant that needs its own listing has one attached.
  3. Keep variant options, such as size and color, consistently structured across your catalog so feed attributes map cleanly.
  4. Keep stock levels current in Lightspeed eCommerce to avoid overselling or listings being paused on channels that enforce inventory accuracy.
  5. Review your Feedance sync logs periodically to catch and fix any products that fail to map correctly.

Frequently Asked Questions About LightSpeed eCommerce

  • How does Feedance connect to my Lightspeed eCommerce store?

    Feedance connects directly to your Lightspeed eCommerce store. After you authorize the connection from your Feedance account, Feedance uses your store's own API access to read product, inventory, and order data on a recurring schedule, so you don't need to manually export files or upload spreadsheets.

  • What's the most important Lightspeed eCommerce-specific thing to know before connecting?

    Lightspeed eCommerce only exposes API access to stores on its Advanced or Professional subscription plans, and it enforces rate limits of 300 requests every 5 minutes, 3,000 per hour, and 12,000 per day per store. If your store is on a lower plan, you'll need to upgrade before Feedance can connect, and very large catalogs may sync in batches to respect those limits.

  • What data does Feedance read from or update in Lightspeed eCommerce?

    Feedance works with three types of data from Lightspeed eCommerce: products (titles, descriptions, prices, images, and variants), inventory (stock levels for products and variants), and orders (order data for tracking and reporting). Feedance does not access customer records, coupons, or other store settings.

  • How do I make sure my product feed stays current?

    Once connected, Feedance syncs your Lightspeed eCommerce products, inventory, and orders automatically on a recurring schedule, so changes you make in your store flow through without manual re-exports. You can check the sync status in your Feedance dashboard at any time to confirm your latest changes have been picked up.

  • Is Lightspeed eCommerce the same as Lightspeed Retail or Ecwid?

    No. Lightspeed eCommerce, also called Lightspeed eCom, is Lightspeed's dedicated online store platform, originally launched as SEOshop before Lightspeed acquired it in 2015. Lightspeed Retail, also known as R-Series or X-Series, is a separate point-of-sale product for physical stores, and Ecwid is another e-commerce platform Lightspeed owns and runs independently. Feedance's Lightspeed eCommerce connection is specifically for the webshop platform descended from SEOshop.

Schedule your 15-minute demo now

Schedule my demo

We’ll tailor your demo to your immediate needs and answer all your questions. Get ready to see how it works!